Refund policy
Refund - Pre-Order and Order Cancellation Policy
Repeated cancellations of orders will result in your account/email/address being suspended from future ordering indefinitely.
Prices of product are subject to increases or decreases at any time without any notice.
If you wish to cancel a pre-order or any confirmed order, please reach out to us directly.
For orders that have not yet been shipped, a deduction will be applied to your refund. This deduction helps offset our business's incurred costs, including non-refundable transaction fees and restocking expenses.
Fee Table Based on Payment Methods:
- 3% for Card/PayPal payments
- 20% for on demand orders. (I.e you have requested us to source and buy stock for you).
This fee structure is embedded within our ordering process, and checkout requires your agreement to these terms.
Per our Terms and Conditions, any order that cannot be immediately fulfilled due to allocation constraints will remain active. Your order will be fulfilled during the next restock, contingent on supplier availability. Should further restocks be unavailable, you will receive a full refund.
We cannot guarantee that products will be provided in case quantities if you order a number that typically matches a full case. Our products are sold individually in booster packs/boxes, not as full cases. Therefore, orders will be fulfilled with individual booster packs/boxes rather than guaranteed factory-sealed cases, regardless of the quantity ordered
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Items must be in sealed and in original packaging. If items are returned and upon inspection are deemed tampered with you will be responsible for the item to be returned back to you and a refund declined.
If it's after the 14 days, we will not accept your return request.
To start a return, you can contact us at Transcendentcards@outlook.com.
If your return is accepted, you will be required to pay for return shipping which is non refundable and at your expense. Please note that returns will need to be sent to the following address:
Office 7,
Beaumont House,
Redburn Road
Westerhope
Newcastle upon Tyne
NE5 1NB
Tracking must be emailed to us to ensure we can track this return due to our part time operation hours.
Returns maybe subject to restocking fees. Please only order with us if your intentions are pure and genuine. We may deem returns as fraudulent/time wasting and therefore your account may end up permanently restricted.
You can always contact us for any return question at Transcendentcards@outlook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We are happy to have a damaged item returned to us. If 3 days have passed since receipt of your item then this has past this policy
Sale Items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Transcendentcards@outlook.com.
Lost Items / Misdelivery Policy
If an item is deemed lost after 15 working days from the shipment date, we will conduct a thorough investigation, which may involve law enforcement if necessary. We will work closely with our carriers throughout this process, which can take up to 28 days. Once the investigation is complete, we will determine if compensation is appropriate, offering a replacement, refund, store credit, or, in some cases, no compensation based on the investigation's findings. To support your claim, please provide as much evidence as possible that the item was lost or stolen.
Royal Mail Information on Lost Items Claims:
For items sent via Royal Mail Tracked Services (including Royal Mail Tracked 24®, Tracked 48®, and Tracked Returns), delivery times are as follows:
- Tracked 24®: Next working day.
- Tracked 48® and Tracked Returns: 2–3 working days (add one additional working day if there is a redirection in place).
If the item has not been delivered within 7 working days after the due date, the sender may be eligible to file a compensation claim. Please note that early claims will not be processed, and only the sender may initiate a claim with Royal Mail. Recipients who believe their item is lost should contact the sender, who will reach out to us on their behalf.